Manager, Clinical Operations and Quality – RN Required

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct telehealth implementation projects from the kickoff phase through to go-live.

• Create and sustain project plans, timelines, workflows, and documentation pertaining to the implementation process.

• Facilitate communication among internal teams and hospital stakeholders to guarantee successful project execution.

• Handle multiple implementation projects at once while adhering to deadlines and operational objectives.

• Organize onsite implementation and training visits with hospital partners as required.

• Assist in operational collaboration with physician recruitment, credentialing, and licensing teams when necessary.

• Track clinical quality metrics and ensure accurate and complete case documentation with timely follow-up from clinicians as needed.

• Recognize and relay operational issues to hospital partners promptly.

• Review thrombolytic cases, pinpoint opportunities for process improvement, and initiate root cause analysis for performance outliers.

• Manage documentation requests from hospital partners and coordinate timely follow-ups with providers.

• Appropriately escalate hospital concerns, case reviews, or operational issues for physician leadership consideration.

• Regularly collaborate with physician leads regarding ongoing quality initiatives and operational challenges.

• Prepare and report stroke quality metrics by site, provider, and organizational trends on a regular basis.

• Participate in hospital stroke committee meetings and educational sessions.

• Organize educational lectures, mock drills, and Sevaro training initiatives.

• Assist in the creation and upkeep of clinical workflows, protocols, and best practice guidelines.

• Support pre-implementation meetings and onboarding activities for new hospital partners.

• Review stroke alert workflows, protocols, and order sets to identify quality improvement opportunities.

• Contribute to the maintenance of clinical accreditation by ensuring workflows, documentation, and quality processes align with applicable standards.

• Fulfill on-call responsibilities as assigned to maintain continuity of operational support.

• Act as the primary operational contact for Sevaro clinicians, addressing inquiries, concerns, and operational needs with appropriate escalation.

• Cultivate strong relationships with clinicians through responsive communication and operational support.

• Manage the daily operational relationship with hospital partners from implementation to ongoing program management.

• Coordinate onsite quality visits and service expansion initiatives.

• Collaborate with hospital leadership and clinical teams to enhance telehealth workflows and patient care outcomes.

• Provide educational resources and operational support to ensure effective program utilization.

⛳️ Requirements

• An active RN License is required.

• A Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field.

• A minimum of 3–5 years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program.

• At least 2 years of demonstrated leadership or supervisory experience, including direct oversight of clinical or operational staff.

• Strong analytical, organizational, and communication skills with a proven capability to translate data into actionable improvement strategies.

• Ability to excel in a fast-paced, fully remote work environment with a high level of self-direction and professional accountability.

• A Master’s degree in Nursing, Healthcare Administration, or a related field is preferred.

• Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis.

• Familiarity with clinical accreditation processes and quality standards.

• Knowledge of telehealth workflows, teleneurology programs, and clinical documentation standards.

• Experience in project management, particularly in leading cross-functional or multi-site initiatives.

🏝️ Benefits

• Competitive compensation

• Medical, dental, and vision insurance

• Short-term disability coverage

• PTO and company-paid holidays

• Fully remote work environment

• Technology equipment provided

• Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide.

• Collaborative, mission-driven culture focused on patient outcomes and operational excellence