Manager, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated clients, addressing daily needs and ensuring seamless service delivery.

• Guide and mentor a team of account managers responsible for Datavant customers to guarantee consistent format, communication, and reporting. Function as a crucial escalation point for resolving issues.

• Cultivate a trusted advisor relationship with key accounts, overseeing the execution of client engagements, including implementation, forecasting, project monitoring, and issue resolution.

• Work collaboratively with internal teams (sales, operations, product) to ensure alignment between client objectives and Datavant’s solutions.

• Assist in client success planning and identify opportunities to enhance client engagement through additional products or services.

• Collaborate with Client Success leadership to address and resolve complex client challenges.

• Monitor and report on client performance metrics and service level agreements.

• Contribute to defining and implementing best practices for account management, reporting, and client communication.

• Keep updated on industry trends and competitive developments to effectively guide clients.

• Acquire knowledge of the systems, processes, and technologies that facilitate client delivery and proactively recommend process enhancements.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 6 years of experience in client management, account management, or customer success roles.

• Required experience in the healthcare insurance and/or healthcare audit industry.

• Proven ability to prioritize and manage multiple projects simultaneously while maintaining a keen attention to detail.

• Experience in leading or mentoring team members.

• Excellent communication and presentation skills, capable of managing relationships across both client and internal teams.

• Demonstrated success in delivering client-centric solutions that fulfill business needs.

• Strong problem-solving, organizational, and analytical skills.

• Proficiency in project management and data tools.

• Collaborative, adaptable, and able to thrive in a fast-paced environment.

• Strong judgment and ability to effectively manage competing priorities.

• Proven ability to work within a diverse team environment.

• Willingness to travel up to 15% of the time.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.

• Professional development opportunities.