Manager, Client Partnership – Media

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Assist senior clients in formulating their annual media strategies.

• Engage in regular meetings with client leadership, focusing on advancing their business objectives, macro goals, industry trends, and exploring new growth opportunities.

• Ensure client satisfaction through consistent communication with key decision-makers.

• Aid in client retention and growth initiatives.

• Help address issues that may arise on accounts, whether internally or with clients, escalating them as necessary.

• Contribute to new business pitches and proposals in collaboration with the leadership and growth teams.

• Assist in forecasting, reconciling, and tracking client media revenue and profitability.

• Facilitate the estimation, management, monitoring, and reconciliation of client out-of-pocket media funds.

• Develop a comprehensive understanding of scope management, including tracking, managing, and identifying scope pacing issues.

• Oversee the management of client portfolio revenue, ensuring timely and accurate updates to relevant internal financial systems.

• Assist in productizing our media services within proposals and Statements of Work (SOWs).

• Aid in drafting SOWs, amendments, and other legal modifications in collaboration with the contracts team as needed.

• Support contract negotiations and assist in overseeing the implementation of commercial agreements.

• Identify and pursue cross-sell and upsell opportunities to foster innovation, strategy, and organic revenue growth.

• Help ensure teams operate efficiently and effectively towards client goals while supporting financial revenue targets on accounts.

• Collaborate with media teams to drive strategies and initiatives that propel clients' businesses forward.

• Assist in crafting strategic responses to briefs and developing a point of view on media, data, and technology.

• Help synthesize conclusions and actionable insights from performance analysis.

• Support the delivery of work to the highest standards possible.

• Contribute to the strategic process by sharing ideas and experiences.

• Aid in employee retention and contribute to the development of direct reports, where appropriate.

⛳️ Requirements

• Minimum of 3 years of experience in client servicing roles within an agency setting.

• Proven experience supporting large media accounts and agency teams.

• Familiarity with complex media campaigns and retainers (experience in paid search, paid social, or programmatic is preferred).

• Experience with campaign execution and budget management.

• Comfortable working on both brand and conversion/direct-response campaigns.

• Strong organizational abilities with the capacity to manage multiple projects simultaneously.

• Excellent client relationship skills, with a background in supporting strategy development.

• Strong problem-solving capabilities.

🏝️ Benefits

• Healthcare, Dental, and Vision coverage.

• 401k plan with matching contributions.

• Paid Time Off (PTO).

• Paid Company Holidays.

• Parental Leave.