Manager, Client Outcomes

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversees a team dedicated to enhancing client adoption, platform efficiency, and operational value across designated accounts.

• Provides leadership to team members, establishes priorities, and guarantees consistent execution of strategies for client outcomes.

• Collaborates effectively with Product, Engineering, Delivery, Support, Services, and Sales teams to synchronize business requirements with platform capabilities.

• Tracks client health, adoption patterns, workflow performance, system reliability, and other critical indicators of the portfolio.

• Analyzes incidents, determines root causes, and implements corrective and preventive measures to enhance long-term platform stability.

• Handles escalations related to adoption issues, system performance, and platform instability while preserving stakeholder confidence.

• Mentors team members on client communication, engagement with executives, and alignment across functions.

⛳️ Requirements

• Bachelor’s degree in business, technology, or a related field, or an equivalent combination of education and experience.

• 6–8 years of experience in healthcare SaaS, enterprise technology, advisory, implementation, or similar settings.

• A minimum of 2 years of people management experience in a leadership or supervisory capacity.

• Proven track record in driving client adoption, enhancing workflow, improving operational performance, or ensuring system reliability.

• Experience in managing client relationships and addressing escalations effectively.

• Preferred experience with cloud-hosted platforms, technical operations, or application support.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development