Manager, Client Leadership

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Serve as a strategic business partner for a designated portfolio of enterprise accounts across various verticals, focusing on long-term mutually beneficial relationships.

• Tasked with enhancing customer lifetime value by identifying upsell and cross-sell opportunities, minimizing churn, and collaborating with teams to influence revenue growth.

• Assist the team in delivering an exceptional service experience, which includes onboarding, integration, utilization ROI analysis, and strategic recommendations; oversee the entire post-sale customer journey.

• Forecast, drive, and negotiate terms for renewals and upsells to boost retention and expansion rates; work closely with Sales and RevOps as necessary.

• Represent the voice of the customer and collaborate with cross-functional teams to gather product feedback aimed at achieving measurable product adoption goals.

• Examine usage data and customer behaviors to provide value-driven touchpoints, insights, and tailored recommendations.

• Lead and facilitate regular business reviews and strategic check-ins to showcase ROI and strengthen customer relationships.

• Manage all daily business operations related to customers, including month-end billing reviews of partners and ongoing improvements in processes and documentation.

⛳️ Requirements

• A Bachelor’s degree is required.

• Over 5 years of experience in enterprise customer success relationship management, preferably within B2B SaaS and e-commerce, with a strong passion or understanding of the beauty and apparel sectors.

• Demonstrated ability to manage revenue-related KPIs such as renewal rates, upsells, net revenue retention (NRR), and churn.

• Exceptional commercial and product insight with a proven track record of contributing to revenue growth.

• A blend of creativity and technical proficiency, with strong analytical skills; capable of generating, building, and analyzing reports, and operating in a business intelligence capacity for our customers.

• High attention to detail, ability to multitask, meet deadlines, and excel in a fast-paced, start-up, team-oriented environment.

• Excellent communication, relationship-building, and consultative selling skills, with the capacity to engage and influence both technical and non-technical audiences.

• Must be willing to travel for customer visits as required.

• Strong experience with data tools, including Excel or Google Sheets, and CRM and Customer Success platforms such as Salesforce and Gainsight is preferred.

• Must be fluent in English and Arabic, with strong reading, writing, and presentation skills.

🏝️ Benefits

• As an equal employment opportunity employer, we are committed to fostering a diverse team and creating an inclusive environment for everyone.

• We have a zero-tolerance policy for discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.