Manager, Client Leadership

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Serve as a strategic business partner for a designated portfolio of enterprise accounts across various verticals, acting as the primary contact dedicated to fostering long-term, mutually beneficial partnerships.

• Accountable for enhancing customer lifetime value, which encompasses identifying upsell and cross-sell opportunities, minimizing churn, and collaborating with teams to positively influence revenue.

• Assist the team in delivering an exceptional service experience, including onboarding and integration, analyzing utilization ROI, and providing strategic recommendations; oversee the complete post-sale customer journey.

• Project, drive, and negotiate renewal and upsell agreements to enhance retention and expansion rates; work in conjunction with Sales and RevOps as necessary.

• Represent the voice of the customer and collaborate across teams to gather product feedback aimed at achieving measurable product adoption goals.

• Examine usage data and customer behaviors to provide value-driven interactions, insights, and tailored recommendations.

• Lead and facilitate regular business reviews and strategic check-ins to showcase ROI and strengthen customer relationships.

• Manage all daily operational tasks related to customers, including end-of-month billing reviews for partners and ongoing process and documentation enhancements.

⛳️ Requirements

• A Bachelor’s degree is required.

• A minimum of 5 years in enterprise customer success relationship management, ideally within B2B SaaS and e-commerce, with a strong interest or understanding of the beauty and apparel sectors.

• Demonstrated ability to manage revenue-focused KPIs such as renewal rates, upsells, NRR, and churn.

• Exceptional commercial and product insight with a proven history of contributing to revenue growth.

• You are innovative yet highly technical, analytical, and knowledgeable about products; capable of generating, building, and analyzing reports while operating in a business intelligence role for our customers.

• Strong attention to detail, with the ability to handle multiple tasks, meet deadlines, and excel in a dynamic, start-up, team-oriented environment.

• Excellent communication, relationship-building, and consultative selling abilities, including the capacity to engage and influence both technical and non-technical audiences.

• Willingness to travel for customer visits as needed.

• Proficient in data tools, Excel or Google Sheets, and CRM and Customer Success platforms such as Salesforce and Gainsight is preferred.

• Must be fluent in English and Arabic (reading, writing, presenting).

🏝️ Benefits

• We maintain a strict policy against discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.