Manager, Claims – Fraud Operations

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Responsible for directing and managing investigative teams tasked with identifying, minimizing, and preventing losses due to fraud.

• Provides strategic guidance, operational management, and expert leadership throughout fraud investigations.

• Ensures the quality of investigations, adherence to regulatory timelines, and effective partnerships with law enforcement agencies.

• Monitors the quality of investigations and guarantees the consistent implementation of fraud-related policies and procedures.

• Fosters a high-performance environment centered on accountability, risk awareness, and ongoing improvement.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience - Required.

• 5+ years of experience in banking, preferably in operations and/or fraud prevention - Required.

• Previous leadership or supervisory experience is preferred.

• Strong understanding of BSA requirements, SAR referral standards, and regulatory expectations.

• Proven ability to manage high-volume investigative teams effectively.

• Familiarity with fraud detection systems, payment processing platforms, and operational back-end technologies.

• Experience collaborating with law enforcement and assisting in litigation or prosecution matters.

• Strong analytical, reporting, and risk assessment capabilities.

• Exceptional written and verbal communication skills.

• Demonstrated ability to influence stakeholders across various functions and drive organizational change.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Professional development opportunities