Manager, Claims – Fraud Operations

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Oversee, mentor, and enhance the skills of a team comprising fraud investigators and senior specialists.

• Set performance benchmarks that align with SLA, QA, regulatory, and loss mitigation goals.

• Evaluate the quality of investigations and ensure the consistent implementation of fraud policies and procedures.

• Foster a high-performance environment centered on accountability, risk awareness, and ongoing improvement.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience - Required.

• A minimum of 5 years of banking experience, ideally in operations and/or fraud prevention - Required.

• Previous leadership or supervisory experience is preferred.

• Comprehensive understanding of BSA requirements, SAR referral standards, and regulatory expectations.

• Proven track record in managing high-volume investigative teams.

• Familiarity with fraud detection systems and payment processing technologies.

🏝️ Benefits

• Competitive and equitable rewards package.

• A benefits program designed to support you and your family.

• Commitment to fostering a strong risk culture.