Manager, BSA/AML Operations – Alerts

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Supervise analysts engaged in the review, triage, disposition, and escalation of SAM alerts.

• Oversee alerts produced by Actimize and FCRM transaction monitoring systems, including manual referrals.

• Take ownership of operational performance concerning alert volumes, aging, dispositions, regulatory responsiveness, SLAs, and quality benchmarks.

• Collaborate with Cases, Compliance, Technology, Data Analytics, Program Management, and Assurance teams.

• Assist in the development, implementation, and maintenance of BSA/AML policies, procedures, desktop procedures, and controls.

• Support customer due diligence, sanctions screening, and the identification of suspicious activities.

• Contribute to BSA/AML risk assessments across various products, services, customers, and geographic regions.

• Ensure alerts are thoroughly reviewed, documented, and handled in accordance with policies, procedures, and regulations.

• Escalate alerts to the Cases team, particularly those necessitating Enhanced Due Diligence.

• Manage 314(a) information requests and list screening processes.

• Monitor queues and workload distribution, ensuring SLAs and backlogs are effectively managed.

• Lead, mentor, and manage the performance of analysts.

• Conduct and oversee quality reviews of alert dispositions.

• Compile and present KRIs and KPIs for management and Board reporting purposes.

• Translate operational data into risk-focused narratives that align with OCC expectations.

• Support root cause analysis, control-effectiveness assessments, gap identification, and risk-based remediation efforts.

• Collaborate on the tuning and optimization of SAM rules, alert quality and false-positive evaluations, and the governance, testing, and documentation of rule changes.

• Maintain SAM procedures, checklists, and reference materials.

• Facilitate analyst training, quality assurance, mentorship, and professional development opportunities.

⛳️ Requirements

• A Bachelor’s degree is required.

• Professional certifications such as CAMS are preferred.

• Significant experience in BSA/AML operations, transaction monitoring, and SAM alert review within a regulated financial institution.

• Proven experience in leading or supervising analysts.

• Familiarity with Actimize, FCRM, and enterprise transaction monitoring systems.

• Strong analytical, communication, and organizational capabilities.

• Ability to manage queues, SLAs, and staff capacity effectively.

• Comprehensive product-level knowledge of funds flows, typologies, and party designations across Pathward’s product categories and program-manager model.

🏝️ Benefits

• Annual performance-based incentive opportunity.

• Health insurance.

• 401(k) retirement benefits.

• Life insurance.

• Disability benefits.

• Paid time off.

• Comprehensive benefits package for eligible employees.