Manager, BSA – High Risk Customer Reviews

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Directly oversee and enhance a team of analysts conducting EDD reviews of varying complexities; establish performance expectations, offer coaching, and complete performance evaluation processes.

• Take responsibility for daily operations and workload management (intake, assignment, prioritization, and capacity planning) to guarantee reviews are completed within SLA timeframes.

• Create and track team performance metrics (timeliness, productivity, quality) and initiate corrective actions as necessary.

• Supervise case assignments and manage case statuses; eliminate obstacles and coordinate rework for quality-related issues.

• Lead a quality control and sampling program for finished EDD reviews; identify root causes, document findings, and implement training and process enhancements.

• Maintain and improve team procedures, process flows, templates, and job aids; ensure that changes are communicated and consistently adopted.

• Collaborate with first-line business units and internal stakeholders to gather essential customer information and documentation; ensure that requests are clear, appropriately risk-based, and timely.

• Manage escalations of financial crime red flags and unusual activities; ensure that appropriate risk decisions, documentation, and handoffs (e.g., SAR investigation referral) are conducted in accordance with policy.

• Assist leadership in advancing the EDD/HRC program by suggesting process improvements, tooling opportunities, and risk-based strategies that enhance defensibility and efficiency.

• Deliver reporting and analysis on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns.

• Coordinate audit, compliance testing, and examination support for the team, including evidence collection, response preparation, and remediation of findings.

• Lead and/or assist with ad hoc projects and initiatives as assigned.

⛳️ Requirements

• A Bachelor’s degree is required.

• Five or more years of experience in BSA/AML compliance within the financial services sector, including direct involvement in conducting EDD reviews for high-risk customers.

• Experience in data compilation, analysis, and elucidation of complex ownership structures.

• Previous people leadership experience (e.g., coaching, performance management, quality review/approval, or workflow oversight).

• Comprehension of financial crime risks and red flag indicators, with the ability to utilize this knowledge for effective customer risk assessment.

• Strong organizational and time management skills to effectively prioritize workload and meet time-sensitive deadlines.

• Capability and willingness to work both independently and collaboratively in a team setting are essential.

• Strong critical thinking and problem-solving capabilities are required.

• Excellent organizational and communication skills (both verbal and written).

• Ability to perform tasks under pressure in a fast-paced environment.

• Adaptability to a dynamic and continuously evolving environment.

• Interpersonal skills to cultivate and maintain effective and positive working relationships with colleagues and business partners.

🏝️ Benefits

• Health insurance

• 401(k) retirement benefits

• Life insurance

• Disability benefits

• Paid time off

• Annual performance-based incentive opportunity