Manager, Billing & Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee global billing operations, guaranteeing precise and prompt invoice generation in accordance with contract terms, pricing models, and booking policies.

• Manage the complete invoicing lifecycle after Closed Won, encompassing billing setup, validation, and delivery.

• Ensure synchronization among Salesforce, contract terms, and NetSuite to reduce downstream errors and revenue impact.

• Act as the main escalation point for intricate billing matters, disputes, and exceptions.

• Lead collections processes, including accounts receivable aging, follow-ups, and dispute resolution.

• Monitor and enhance performance against key metrics such as Days Sales Outstanding (DSO), overdue balances, and collection effectiveness.

• Ensure timely and accurate cash application and reconciliation processes.

• Lead and manage month-end close activities, including the preparation and review of journal entries, balance sheet reconciliations, and revenue flux commentary.

• Conduct and review contract analyses under ASC 606, assessing performance obligations, variable considerations, SSP allocation, and pricing adjustments.

• Stay updated on ASC 606/IFRS15 and related US GAAP authoritative literature; perform and document technical accounting research as required.

• Serve as the primary liaison between billing and revenue, ensuring contract setup and billing schedules align with recognition requirements and downstream reporting.

• Act as a key escalation resource for revenue accounting, processes, and deal-related issues across the Company's products, pricing, and non-routine transactions.

• Assist in the annual SSP analysis and allocation for multi-element arrangements in collaboration with the Director of Revenue Accounting.

• Manage deal reviews and pre-booking validations by identifying billing structures that may influence revenue recognition outcomes.

• Take ownership of and continuously enhance billing, accounts receivable, and revenue processes to promote scalability and efficiency.

• Identify and implement automation opportunities across systems and workflows.

• Standardize processes across regions, entities, and customer segments.

• Ensure that billing, accounts receivable, and revenue processes are compliant with SOX and ready for audits.

• Oversee the execution and documentation of key billing and accounts receivable controls.

• Support external audits, including documentation, walkthroughs, and issue resolution.

• Maintain adherence to global tax, invoicing, and regulatory requirements.

• Lead, mentor, and develop a high-performing team.

• Set clear goals, priorities, and performance expectations.

• Foster a culture of accountability, continuous improvement, and customer focus.

⛳️ Requirements

• Over 7 years of experience in billing operations, revenue accounting, or finance operations, ideally within SaaS or technology sectors.

• More than 3 years of experience in people management or team leadership.

• Strong expertise in Order to Cash and Revenue Accounting.

• Proficient experience with NetSuite and Salesforce.

• Background in automation, AI, or process improvement initiatives.

• Excellent analytical, problem-solving, and communication skills.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• 401(k) plan.

• Paid time off.

• Flexible work hours.