Manager, Benefits Administration

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of the benefits service center

• Administer legally mandated processes to ensure adherence to federal and state regulations

• Identify optimal practices and enhance the administration of health and welfare benefit programs

• Collaborate with and manage consultants, vendors, and internal teams

• Launch new benefits initiatives and processes

• Oversee the annual enrollment procedure

• Evaluate appeals related to health and welfare plans

• Address customer service and administrative challenges

• Create a thorough training program for benefits department personnel and field associates

• Provide training for field staff and call center representatives

• Recruit, develop, and inspire assigned team members

• Report directly to the Director of Benefits

• Supervise two professional direct reports and 28 hourly indirect reports

• Negotiate effectively in competitive or contentious situations

• Provide infrequent updates to management as necessary

⛳️ Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Bachelor's degree or equivalent in a related field, typically obtained through the completion of a bachelor's degree program

• Minimum of 7 years of professional experience

• Capability to manage operations of a benefits service center

• Understanding of federal and state compliance requirements for benefits

• Experience in administering health and welfare benefit plans

• Familiarity with benefits programs and annual enrollment procedures

• Background in reviewing health and welfare plan appeals

• Proven experience in developing and conducting training programs

• Experience in managing consultants, vendors, and internal departments

• Ability to lead assigned staff and oversee indirect reports

• Proficient in negotiating in competitive or adversarial contexts

• Ability to navigate unstructured situations that require innovative solutions

• Overnight travel is less than 10% of the time

🏝️ Benefits

• Role focused on benefits plan administration, specifically health and welfare benefits

• Opportunities for training and professional development

• Flexible remote/virtual work arrangement