Manager – Associate Principal, Patient Services, Strategy and Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee project teams in executing cross-functional initiatives across various areas of expertise, primarily centered on patient services, while also encompassing product/program commercialization, launch, strategy, and organizational excellence.

• Assist project leadership in formulating project objectives; create and manage project plans.

• Determine necessary project tasks, aid project leaders in assigning responsibilities to team members, and uphold accountability for task completion.

• Design, implement, analyze, and synthesize both primary and secondary research initiatives.

• Recognize key insights, recommendations, opportunities, and threats to guide corporate and commercial strategies.

• Regularly interact with senior-level clients.

• Recruit, nurture, and manage top-tier talent.

• Identify business opportunities and facilitate new business acquisitions.

⛳️ Requirements

• Proven expertise and experience in patient services commercialization, launch strategy, operations, and continual efficiency improvement.

• Experience with patient journeys, process flows/mapping, business rule formulation, and voice of the customer analysis.

• Established expertise in supporting the creation of effective U.S. patient services strategies: Subject matter expertise in patient access, affordability, and adherence services.

• Familiarity with key market access stakeholders, including patient services, payers, field/sales, trade and channel, marketing, and regulatory/compliance.

• Knowledge and understanding of strategy, implementation, and execution in support of program operations and design.

• Awareness of evolving healthcare policies and their impact on access.

• Recognized subject matter expertise in both medical and pharmacy benefits across all major U.S. payer segments (e.g., Commercial, Medicare, Medicaid, and Federal Markets).

• In-depth knowledge of reimbursement methodologies across core sites of care, including physician offices/clinics, hospital outpatient departments, hospital inpatient, and long-term care settings.

• Previous experience conducting primary market research initiatives to support commercial strategy campaigns.

• Proven ability to lead multiple workstreams across matrixed teams.

• Strong analytical and problem-solving abilities.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• 401k - generous employer match with immediate vesting and financial planning resources.

• Comprehensive medical, dental, and vision coverage options effective from day 1 of employment.

• Flexible spending account (FSA) or Health Savings Account (HSA).

• Company-paid insurances including Short- and Long-Term Disability and Life insurance, along with additional voluntary options.

• Paid parental leave for all new parents.

• Health & Wellness Benefit (e.g., gym memberships; $1000 reimbursement annually).

• Employee Assistance Program.

• Generous paid time off, including vacation, sick days, floating holidays, and company holidays.