Manager, Analytics

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Oversee a team that collaborates with various business sectors to uncover data-driven inquiries and establish strategic initiatives.

• Advocate for modern analytics tools and methodologies to create analytics products that facilitate business decision-making.

• Assist business units in developing analytics roadmaps that encompass personnel, processes, and technology.

• Aid in the creation, upkeep, and reliability of datasets for enterprise programs, reports, research endeavors, and analytic assessments.

• Keep abreast of advancements at the crossroads of science, technology, and business, driving innovation through analytics.

• Enhance the organization’s analytics capability and foster a culture centered around insights and analytics.

• Forge connections within Blue Cross NC and the broader analytics community to attract and nurture talent.

• Spearhead analytics projects across various digital platforms, customer experiences, surveys, process enhancements, association reporting, NPS analytics, scorecards, IT operational reporting, AI integration dashboards, and executive performance reporting.

• Specify data needs, enhance data quality, and amalgamate digital, customer experience, survey, and operational data sources into scalable analytics solutions.

• Direct analysts, engineers, and scientists in converting complex data into dashboards, scorecards, visualizations, and actionable insights.

• Balance multiple strategic, operational reporting, and ad hoc tasks while ensuring timely and high-quality deliverables.

• Cultivate partnerships across business and technology teams, aligning leaders around data-driven decision-making.

• Counsel senior leaders by transforming business obstacles into data-informed strategies, requirements, and prioritized analytics solutions.

• Provide executive-level insights through dashboards, performance reporting, and data storytelling.

⛳️ Requirements

• Bachelor’s degree or advanced degree when necessary.

• 8+ years of experience in a relevant field.

• In the absence of a degree, 10+ years of experience in a related area.

• Proficiency with Power BI, Snowflake, Tableau, Jira, ServiceNow, GitHub, and incident management platforms.

• Experience utilizing data and analytics reporting tools to generate insights, track performance, and support operational decision-making.

• Familiarity with integrating AI and generative AI capabilities into analytics, reporting, and workflow optimization is preferred.

• Experience leading analytics initiatives across digital channels, customer experiences, surveys, process enhancements, association reporting, NPS analytics, scorecards, IT operational reporting, AI adoption dashboards, and executive performance reporting.

• Capability to define data requirements, enhance data quality, and merge multiple data sources into scalable analytics solutions.

• Ability to lead teams of analysts, engineers, and scientists.

• Competence in managing multiple concurrent tasks in a fast-paced setting.

• Outstanding communication, influence, and stakeholder management abilities.

• Experience in the healthcare industry and a solid understanding of healthcare operations, member experience, and performance measurement is preferred.

• Authorization to work in the United States.

🏝️ Benefits

• Work-life balance, flexibility, and autonomy.

• Medical, dental, and vision coverage.

• Health and wellness programs.

• Parental leave and support.

• Adoption and surrogacy assistance.

• Career development programs.

• Tuition reimbursement for ongoing education.

• 401(k) match, including an annual company contribution.

• Annual Incentive Bonus.

• Paid Time Off (PTO).