Manager, Accounts Receivable, Payable

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise operations related to insurance accounts receivable and accounts payable.

• Manage denial processes, follow up on claims, resolve credit balances, handle patient and insurance refunds, provide patient billing support, and oversee customer service functions.

• Direct an internal team focused on insurance follow-up and escalated patient billing, consisting of approximately 10–15 direct reports.

• Collaborate with an external Revenue Cycle customer service provider.

• Track and enhance accounts receivable aging, collections, denial resolutions, credit balance management, refund timeliness, and the performance of vendor service levels.

• Work together with clinical, operational, compliance, contracting, and finance departments.

• Maximize reimbursement and ensure adherence to regulatory standards.

• Enhance revenue cycle processes to support the organization's revenue objectives.

• Make decisions regarding resource allocation, strategies, and tactical operations for departmental projects and initiatives.

• Report directly to the Associate Director of Revenue Cycle Management.

⛳️ Requirements

• A bachelor's degree in healthcare administration, business, finance, or a related discipline.

• A minimum of 6 years of experience in the healthcare revenue cycle.

• At least 2 years of management experience.

• Experience in managing revenue cycle, accounts receivable, or patient financial services teams.

• Comprehensive understanding of healthcare revenue cycle operations, including claims management, denial handling, accounts receivable follow-up, and patient billing.

• Demonstrated ability to enhance collections performance and minimize aging accounts receivable.

• Leadership experience in developing high-performing teams and managing vendor relationships.

• Strong analytical skills to identify trends, resolve issues, and implement process enhancements.

• Exceptional communication and customer service skills geared towards enhancing patient and provider experiences.

• Knowledge of Medicare, Medicaid, Commercial, and Managed Care reimbursement processes.

• Preferred: CPB, CPC, CCS, CRCR, or similar healthcare revenue cycle certification.

• Preferred: Experience supporting primary care, specialty care, or multi-site physician practices.

• Preferred: Experience managing outsourced revenue cycle vendors or call center operations.

• Preferred: Familiarity with Athenahealth or similar practice management and revenue cycle systems.

• Access to home internet with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• A dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on both company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Comprehensive wellness and healthcare support.

• Remote work arrangement.

• No domestic travel required.

• Internet service requirements and support for home-based work.