Manager, Accounts Receivable

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee the daily operations of the team, whether on-site or remotely, for a client hospital.

• Direct the team's focus and ensure thorough follow-up, which is vital for this role.

• Essential leadership skills include addressing pertinent questions, setting objectives, allocating resources, and monitoring accounts receivable trends and staff accountability.

• Providing hands-on training to staff is a critical component of this position.

• Track the status of outstanding patient accounts, identifying and correcting billing errors and claim denials.

• Conduct weekly team meetings aimed at enhancing revenue cycle performance and ongoing training, while maintaining and tracking standard operating procedures and process improvement initiatives.

• Perform detailed reviews of patient accounts to verify the accuracy of billing codes, patient demographics, and insurance information.

• Develop strategies to boost collection rates and minimize outstanding accounts receivable.

• Investigate complex payer trends, informing management about volume and specific issues along with researched payer-specific guidelines.

• Produce regular reports on team performance, including key metrics, to identify potential challenges and devise solutions for improved efficiency and revenue cycle management, collaborating with management to escalate trends as necessary.

• Mentor and assess team performance against key metrics, monthly collection goals, reduction of denials, and strive for a productivity rate of 95% or higher.

• Identify opportunities for improvement and execute action plans to tackle payer and denial issues.

• Provide information related to patient accounts in response to inquiries, ensuring the confidentiality of information in both verbal and written communications.

• Supervise daily billing and collections across all accounts receivable financial categories (including Medicare, Medicaid, Worker’s Compensation, BCBS, HMOs/PPOs, commercial insurance, self-pays, etc.).

• Interpret and follow up on contracts with insurance companies regarding rates, discounts, and filing instructions.

• Ensure compliance with federal and state credit collection regulations and guidelines.

• Manage HR-related tasks including but not limited to new hire orientation, staffing coverage, time-off approvals, timecard management, counseling/discipline, and evaluations.

• Monitor staff productivity.

• Coordinate agendas and present findings during all scheduled conference calls.

⛳️ Requirements

• At least five (5) years of experience in general hospital business office billing and collections, including a minimum of 2 years in a managerial role.

• Proficient understanding of medical office practices and medical terminology.

• Strong analytical skills to identify and resolve complex billing challenges.

• Ability to read, write, and perform calculations as well as prepare reports with supporting documentation.

• Intermediate Excel skills are preferred.

• Proven experience in leading teams of over 10 members to collect insurance accounts receivable, drive cash flow, and enhance productivity.

• Exhibit a high level of professionalism through appearance and conduct.

• Understanding of relevant revenue cycle management KPIs to analyze and formulate strategies to increase cash flow and decrease accounts receivable.

• Expertise in billing and/or collections with Medicare, Medicaid, commercial accounts, and self-pay.

• Preference will be given to candidates with experience using Epic and a strong understanding of workflows and other Epic functionalities.

• Experience with automated workflow tools is advantageous.

• Ability to inspire the team, delegate tasks effectively, and foster collaboration.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.