Managed Services Specialist – Telecom Expense Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct forensic analysis of telecommunications invoices.

• Manage accounts by acting as an extension of the client's team.

• Demonstrate proficiency in Microsoft Office, especially in Excel.

• Deliver both in-person and virtual meetings to various levels within the client organization.

• Present monthly "Performance and Opportunities Dashboard" and Quarterly Business Reviews (QBRs) to designated clients.

• Handle and manage substantial volumes of data in Excel and application databases.

• Navigate through carrier portals for wireline and wireless services.

• Ensure complete and timely processing of client invoices by capturing 100% of them.

• Conduct invoice audits, reviews, and approvals within the desired Service Level Agreement (SLA) for accuracy.

• Establish and uphold the integrity of telecom inventory for each assigned client.

• Provide ongoing external feedback to clients regarding savings opportunities and best practices.

• Conduct monthly and/or quarterly reviews of customer accounts.

⛳️ Requirements

• Bachelor’s degree.

• Over 5 years of experience in telecommunications and/or Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries, depending on the MSS level at the time of hire.

🏝️ Benefits

• Option for remote work from home.

• Opportunity to work in the office if preferred.