Managed Services Architect

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Design, architect, and implement enterprise virtualization solutions leveraging VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and associated technologies.

• Formulate and implement strategies for platform upgrades, migrations, and lifecycle management across customer environments.

• Provide expert technical leadership during pre-sales activities and post-sales service execution.

• Collaborate with cross-functional engineering teams to ensure virtualization strategies align with customer business goals.

• Develop and maintain architecture documentation, operational procedures, technical standards, and deployment guides.

• Mentor engineers and offer technical leadership within the Managed Services organization.

• Conduct capacity planning, performance optimization, health assessments, and validate disaster recovery plans.

• Support hybrid and multi-cloud environments by integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure.

• Facilitate customer workshops, technical assessments, roadmap planning sessions, and discussions at the executive level.

• Engage in complex incident resolution, root cause analysis, and technical escalations.

• Contribute to service improvement initiatives, operational standards, automation projects, and engineering best practices.

⛳️ Requirements

• Over 10 years of experience in designing, implementing, and supporting enterprise virtualization platforms.

• Extensive practical experience with VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, VxRail, or similar enterprise virtualization technologies.

• Strong knowledge of virtualization lifecycle management, encompassing upgrades, patching, maintenance, and operational support.

• Experience in supporting production enterprise environments within Managed Services, consulting, or large IT organizations.

• Familiarity with hybrid cloud architectures that integrate Azure, AWS, and Google Cloud Platform.

• Proficient in performance tuning, capacity management, disaster recovery planning, and infrastructure optimization.

• Strong troubleshooting and root cause analysis skills within ITIL or IT Service Management frameworks.

• Excellent written and verbal communication capabilities, with the ability to convey technical concepts to both technical and executive audiences.

• Experience in creating technical documentation, operational runbooks, and implementation standards.

• Capacity to mentor engineers and provide technical leadership across various customer environments.

• Willingness to partake in an on-call rotation to support a 24x7 managed services environment.

• Experience within a Managed Services Provider (MSP) setting.

• VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), Nutanix Certified Professional (NCP), or equivalent certifications.

• Experience with infrastructure monitoring tools such as LogicMonitor.

• Familiarity with automating administrative tasks using PowerShell, Python, or similar scripting languages.

• Knowledge of infrastructure-as-code and automation tools is advantageous.

• Experience with enterprise storage, backup, and disaster recovery solutions.

🏝️ Benefits

• Unlimited Paid Time Off (PTO)

• Incentive compensation plans available for all employees

• Company-funded 401k contributions

• Employer-covered health insurance at no cost to employees

• Annual BYOD (Bring Your Own Device) reimbursement up to $500

• Paid Parental Leave

• A transparent and candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop

• A quirky, diverse, respectful, and high-performing team you’ll be excited to achieve greatness with!