Managed Services Agent – Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct multi-channel emergency and routine consultation assignments across various service lines.

• Responsible for receiving and prioritizing both emergency and routine consultations spanning multiple specialties.

• Manage workflows for incoming consultations efficiently and effectively.

• Oversee the daily workflow for patient rounding in an effective and efficient manner.

• Collaborate with clinical and operational teams to prioritize and assign incoming emergency and non-emergency consultations for various service lines.

• Utilize established protocols, workflows, and the computer-aided dispatch system to assess situations and take appropriate actions.

• Assess the readiness of computers, cameras, and other related communication equipment.

• Monitor and maintain queues to swiftly prioritize and assign consultations, aiming to meet or exceed response time expectations.

• Exhibit service excellence by meeting and surpassing all performance metrics.

• Maintain a high level of professionalism when interacting with healthcare facilities, physicians, co-workers, and supervisors.

• May be required to be on-call, remain available after the end of a shift, and respond to emergency situations at any given time.

• Execute all duties and responsibilities promptly and effectively in line with established company policies to support the overall objectives of the Clinical Support team.

• Foster a positive, collaborative, and professional relationship with all departments to ensure an efficient working environment that aligns with the company’s mission.

• Keep immediate supervisors promptly informed of all issues or concerns and take swift corrective actions when necessary.

• Promote a positive team spirit and cultivate an organizational culture that reflects the company values.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma, GED, or an equivalent certification is required.

• A minimum of one year of experience in a call center environment, healthcare, or IT is necessary.

• Exceptional communication skills, both written and oral, along with the ability to collaborate effectively across departments.

• Proven proficiency in Microsoft Office programs and various communication and collaboration tools across different operating systems.

• Capability to learn new software and systems quickly.

• Strong phone and customer service skills, coupled with a keen attention to detail.

• Passionate about being at the forefront of healthcare and positively impacting patient lives.

🏝️ Benefits

• 100% Remote work opportunity.

• Comprehensive Health Insurance (Medical, Dental, Vision).

• Health Savings Account available.

• Flexible Spending Accounts for Medical and Dependent Care.

• Employer-Paid Life Insurance and AD&D (Supplemental options available).

• Paid Vacation and Sick Leave, along with Wellness Days and Paid Holidays.

• Culture emphasizing ownership, transparency, and results — fostering the best ideas.

• Directly contribute to improving patient access nationwide.