Malware and Abuse Engineer

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Oversee, investigate, and address malware, spam, and IP blocklisting concerns, along with DMCA notifications, while keeping clients informed.

• Examine and resolve malware incidents escalated from the Support team.

• Develop and document new malware signature rules for our customer scanning tools.

• Record processes and workflows for addressing malware infections and requesting the removal of blocklisted IP addresses.

• Monitor internal tools to detect instances of spam email transmission and IP address blocklisting, and notify customers of these issues as needed.

• Provide continuous feedback and collaborate with internal teams to enhance malware detection and remediation tools.

• Receive, verify, and process DMCA notices and counternotices.

• Monitor internal tools to identify users who misuse Kinsta's platform or excessively consume resources.

• Work with internal teams to gather necessary information for customers to resolve resource overuse or platform abuse, and track customer progress towards resolution.

• Collaborate with internal teams to suggest plan upgrades for customers experiencing resource limitations.

⛳️ Requirements

• You are fully fluent in English with outstanding written communication skills.

• Experience in detecting, investigating, and resolving complex malware infections primarily in PHP and JavaScript.

• Proficient in writing and applying regular expressions.

• Knowledge of WordPress: database structure, file/directory structure, wp-config.php directives, and common malware vectors.

• Comfortable working in a command line environment, as much of our tooling operates in this manner.

• Exceptional professionalism: as a distributed team, we expect you to embody the professionalism we believe you possess. This includes outstanding communication, unwavering reliability, and a commitment to delivering your best effort every day.

🏝️ Benefits

• Annual remote expense budget.

• Flexible PTO.

• Paid parental leave.

• Annual professional development budget: available after one year with Kinsta.

• Sabbatical: available after three years with Kinsta (and every three years thereafter).

• Location-specific healthcare benefits (including vision and dental) for employees hired in the USA, UK, Canada, and Hungary.

• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.