Major Correctives Business Operations Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the scheduling organization for NAM Major Correctives, focusing on workforce and project deployment planning.

• Establish and uphold operational rhythms, governance processes, and business controls that facilitate major corrective execution.

• Propel continuous improvement initiatives aimed at enhancing productivity, customer responsiveness, and operational efficiency.

• Create scalable processes that support business growth and adapt to evolving execution models.

• Supervise scheduling teams tasked with deploying technicians, contractors, and project resources.

• Ensure alignment of customer availability, project readiness, workforce capacity, and execution priorities.

• Manage prioritization processes for urgent outages, customer escalations, and critical corrective campaigns.

• Develop forecasting models to optimize labor utilization and reduce downtime.

• Own the tracking processes for customer availability across all major corrective programs.

• Maintain visibility into future execution timelines and customer readiness.

• Collaborate with Project Management and Customer Support teams to maximize execution opportunities.

• Identify scheduling risks and formulate mitigation plans to safeguard revenue and backlog conversion.

• Lead the operational response to customer escalations.

• Facilitate rapid issue resolution through cross-functional collaboration.

• Establish governance for escalations, reporting, and root cause analysis processes.

• Provide executive-level updates regarding critical customer issues and recovery actions.

• Oversee invoicing processes, ensuring accuracy, timeliness, and compliance with contractual obligations.

• Collaborate closely with Finance and Project Management teams to enhance cash collection performance.

• Monitor revenue recognition readiness and pinpoint billing risks.

• Implement process improvements that shorten invoice cycle times and enhance working capital performance.

• Own the operational performance reporting for Major Correctives.

• Develop and sustain executive dashboards, KPI reporting, forecasting tools, and business reviews.

• Analyze trends in backlog, utilization, productivity, revenue, customer availability, invoicing, and execution performance.

• Deliver actionable insights to support strategic decision-making.

• Act as the business owner for operational systems that facilitate Major Correctives execution.

• Collaborate with Digital, IT, Finance, and Operations teams to enhance system functionality and reporting capabilities.

• Lead the requirements gathering and implementation of new tools, workflows, and automation opportunities.

• Drive the standardization and simplification of business processes across the region.

⛳️ Requirements

• Bachelor’s Degree from an accredited university or equivalent experience.

• A minimum of 7 years of experience in operations, project management, business operations, scheduling, analytics, or related fields.

• Proven experience in leading teams and fostering operational excellence.

• Strong analytical skills and financial acumen.

• Advanced proficiency in Microsoft Excel, Power BI, Tableau, or similar analytics tools.

• Experience managing cross-functional stakeholders and competing priorities.

• Established ability to influence others without direct authority.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Access to the Employee Assistance Program, which offers 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings option with company matching and retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.