Business Process Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborates with the Technical Services team to gather and present data in a usable format. This involves identifying both the systems capable of reporting data and those that require external assistance to extract necessary information.

• Partners with executives and other business leaders to pinpoint areas for enhancement.

• Utilizes graphs, infographics, and various methods to visualize data effectively.

• Actively communicates potential issues and operational inefficiencies with internal team members through both verbal and non-verbal means.

• Designs and implements a technical training curriculum for the Service team, continuously updating it to align with business requirements.

• Develops and assesses the effectiveness of training evaluations.

• Creates, develops, indexes, and maintains process and technical documentation.

• Tracks end-user feedback, process alterations, and system development efforts to support ongoing improvements in training and documentation.

• Analyzes business processes alongside subject matter experts, identifying technological needs and documenting new procedures. Advocates for the use of technology and tools to enhance efficiency and improvement in departmental processes.

• This includes working with the Software Development team (and others) to effectively plan requirements for initiatives, ensuring that business needs are met during the rollout of each initiative.

• A key example includes maintaining and enhancing rollouts in systems such as CRM (HubSpot), WOMs (FSG, InJobs, and future SiteTracker), among other business systems.

• Oversees online content, including the coordination, updating, and maintenance of user interfaces, along with documenting processes and policies.

• Advocates for training opportunities and resources available to employees.

• Coordinates efforts related to training, documentation, and talent management systems with other district training resources.

• Maintains daily logs and records of all functions within Company systems.

• Leads improvement projects with the software development team based on data analysis.

• Works with leadership to develop strategies aimed at improving operational efficiency.

• Utilizes project management improvement methodologies to implement and foster growth initiatives.

⛳️ Requirements

• Minimum of an Associate’s degree, with a Bachelor’s degree preferred.

• Ability to maintain positive relationships.

• Skill in coordinating multiple projects simultaneously.

• Proficiency in documenting technical processes.

• Experience with data management tools.

• Background in networking, thermostat, and refrigeration is advantageous.

• Passion for continuous learning, supported by the organization, both technically and professionally.

• Exceptional verbal and written communication skills.

• Ability to collaborate across various organizational teams.

• Demonstrates an innovative approach to problem-solving and creative solutions.

• Proven experience as a facilitator in effectively managing complex projects.

🏝️ Benefits

• Opportunities for career advancement in a rapidly growing, supportive company environment.

• Competitive salary.

• Comprehensive benefits package including medical, dental, vision, 401K, life insurance, and disability insurance.

• Chance to be part of a team that values its members and collaborates to achieve positive change.