Mainframe Systems Analyst

📋 Description

• Analyze and assist in the processing of Medicare claims within the Common Working File (CWF), identifying trends, root causes, and potential areas for system and process enhancement.

• Act as a liaison among CMS, MAC stakeholders, and technical teams to investigate issues, clarify requirements, and facilitate the resolution of production incidents.

• Assess and address complex data and system challenges, including executing data corrections through CWF HICR transactions to ensure precision and adherence to Medicare policies.

• Engage in early involvement calls for CMS change requests, offering operational insights, impact analysis, and feedback on proposed system improvements.

• Conduct root cause analysis on production issues and propose solutions to enhance system performance and achieve better business results.

• Assist in ticket triage and lifecycle management, ensuring thorough documentation, impact assessment, and communication with stakeholders.

• Create and analyze CMS monthly reporting metrics to uncover patterns, risks, and opportunities for operational enhancement.

• Work collaboratively with cross-functional teams to aid in ongoing system enhancements, maintain production stability, and align business processes.

• Provide support for 24×7 production processing cycles and special processing requirements for release-related utilities as necessary.

⛳️ Requirements

• Bachelor’s degree and 4+ years of Medicare experience (or a suitable combination of education and experience may be accepted).

• Practical experience in supporting mainframe operations and processing federal health claims.

• Strong command of TSO/ISPF, IBM utilities, and enterprise scheduling tools (TWS, TDWC).

• Familiarity with incident/ticket management tools and workflow processes.

• Exceptional written and verbal communication skills, with the ability to coordinate across both technical and non-technical teams.

• Detail-oriented, organized, and adept at managing multiple concurrent tasks in a dynamic production environment.

• Capability to obtain and maintain a CMS Public Trust clearance.

• Additional Required Experience: TSO/ISPF/JCL, Service Now, Microsoft Office Suite.

• Preferred Qualifications: Experience with CMS (Center for Medicare/Medicaid Services), Jira / Confluence / ALM, Micro-Focus Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), and familiarity with z/OS, z/VM, z/Linux, or UNIX environments.

🏝️ Benefits

• Paid Time Off (PTO) accrued according to Leidos policy, up to 3 weeks per year.

• Eleven (11) paid holidays each year.

• Access to benefits starting on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

• Ongoing training to ensure your success.

• Tuition reimbursement in accordance with Leidos policy.

• Discounted Leidos stock purchase options and various Employee Discounts.