LPN Inbound Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop personalized care plans for patients and deliver care management and coordination services utilizing Ennoble Care’s electronic medical record system.

• Maintain regular communication with patients to facilitate care coordination, provide support, and ensure adherence to care management programs aimed at improving outcomes.

• Accurately document all client interactions, whether verbal or written.

• Communicate with the Primary Care Clinician or their designee regarding urgent patient needs and/or critical incidents to ensure that comprehensive care plans are accurate and complete.

• Keep the Team Supervisor updated on all matters relevant to the care plan process and any known or perceived challenges.

• Exhibit the ability to collaborate with diverse organizational areas to meet the needs of Ennoble Care’s patients, their families, and partner facilities.

• Acquire proficiency in using technology tools including secure email, telephone systems, and electronic medical records.

• Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communication.

• Display excellent customer service skills as evidenced by positive feedback from clients and patients.

• Actively contribute as a supportive team member by fostering a productive and constructive environment for all department members.

⛳️ Requirements

• Must possess a Licensed Practical Nurse (LPN) qualification.

• Should be comfortable speaking on the phone for extended periods throughout the day.

• Must exhibit compassion and empathy towards patients, consistently demonstrating outstanding customer service.

• Ability to take precise notes and document each task promptly.

• Capacity to multitask across various patients and workstreams while remaining organized and efficient with time management.

• Ability to thrive in a dynamic, fast-paced environment.

• Availability to work Saturday and Sunday from 8:00am to 4:30pm (EST), as well as Monday, Tuesday, and Wednesday from 9:30am to 6:00pm (EST).

• Proficiency in computer usage, including Outlook and other Microsoft Office applications.

• Familiarity with basic healthcare terminology, conditions, roles, and fundamental care principles is advantageous.

• Candidates must successfully pass a drug screening and background check, possess a positive attitude, adapt positively to change, be a team player, and be willing to continuously learn new skills.

🏝️ Benefits

• Medical, Dental, Vision, and supplementary benefits including Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, as well as Accident, Critical Illness, and Hospital Indemnity.

• Paid Time Off.

• Paid Office Holidays.

• Paid Sick Time.

• 401(k) plan with up to a 3% company match.

• Referral Program.

• Payactiv: pay-on-demand service allowing you to cash out earned wages whenever you need it!