This is a fully remote position, open to applicants in Brazil.

• Serve as the main advocate and concierge for a selection of premier players.

• Make outbound calls to connect with players, provide reassurance, and collect feedback.

• Act as the expert for all player inquiries related to rewards, loyalty programs, and account benefits.

• Oversee and facilitate withdrawal requests for your players.

• Leverage your understanding of player preferences to design and deliver tailored rewards and incentives.

• Work closely with internal teams to ensure player feedback is acknowledged and their specific needs are addressed.

• Fluent in English with the ability to communicate confidently and empathetically over the phone and in writing.

• Demonstrate pride in taking ownership of a problem from inception to resolution.

• Enjoy transforming a routine interaction into a memorable experience by going the extra mile.

• Capable of making informed decisions regarding customized rewards and player requests within company policies.

• Able to manage multiple player accounts and requests concurrently while maintaining attention to detail and quality.

• Competitive incentives

• Team trips to gaming expos

• Autonomy to work in ways that suit you while achieving ambitious goals

Loyalty Experience Manager

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