Logistics and Order Management Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take charge of order shipment execution for clients, ensuring timely shipment and delivery.

• Oversee orders by providing tracking updates and communicating any delays, while proactively identifying issues and implementing solutions to uphold customer satisfaction.

• Collaborate with CPU customers and carriers to enhance and sustain on-time order pickups.

• Coordinate routing for weekly Walmart orders with an emphasis on efficiency and OTIF, ensuring schedules are adhered to and shipments are delivered punctually.

• Partner with warehouse and transportation teams to guarantee on-time shipments, pickups, and deliveries while focusing on internal KPIs.

• Act as the main point of contact for shipment-related questions, delivering prompt and professional responses.

• Foster strong relationships with customers and internal stakeholders to grasp expectations and provide effective solutions.

• Investigate and verify deductions, claims, and chargebacks, taking part in process improvement initiatives to reduce fines and discrepancies.

• Keep accurate records of customer information, expectations, and requirements.

⛳️ Requirements

• A minimum of 3 years of experience in logistics and/or order management, customer service, ideally in the consumer-packaged goods (CPG) sector.

• Familiarity with Walmart order fulfillment, logistics, and compliance.

• Knowledge of freight, shipping, and supply chain processes.

• Working knowledge of EDI; experience with SPS Commerce is advantageous.

• Proficient in ERP systems, preferably NetSuite.

• Strong customer service abilities with a dedication to timely communication.

• Effective troubleshooting and problem-solving skills with a focus on root cause resolution.

• Capability to identify and implement process improvements.

• Exceptional prioritization, time management, and organizational skills with a strong sense of urgency.

• Strong analytical skills for data management and reporting.

• Professional verbal and written communication skills.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements