This is a fully remote position, open to applicants in Philippines.

📋 Description

• Submission Excellence: Execute comprehensive applications using ApplyOnline and various lender portals (Big 4, Macquarie, etc.) with zero errors.

• The "Express" Lane: Independently oversee straightforward residential files (PAYG, Refinance, First Home Buyers) from initiation to completion.

• Technical Support: Work alongside the Credit Specialist on intricate files; you will manage document verification, data entry, and MIR (Missing Information Request) handling for these transactions.

• Lender & Client Liaison: Serve as the primary contact for lenders to expedite files to approval. Engage with clients during the "processing phase" to ensure a 5-star experience.

• Process Documentation: Support the Principal in developing and maintaining a permanent Operations Manual by documenting workflows and creating templates as the business grows.

⛳️ Requirements

• Minimum 1-2 years of experience as a Loan Processor in an Australian Mortgage Brokerage.

• Software Mastery: Proficient in ApplyOnline, MyCRM, and lender portals.

• Policy Intuition: Strong understanding of standard lender requirements (e.g., identity verification, payslip analysis, and living expense categories).

• Communication: Exceptional written and verbal skills in English. You should be comfortable explaining "next steps" to Australian clients.

• Pace: Proven ability to manage a high-volume pipeline (e.g., $3M+ per month) without compromising quality.