Lifecycle Technical Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Create and format emails in Klaviyo utilizing provided creative assets, copy, and brand guidelines.

• Set up and deploy SMS campaigns and automations.

• Develop and maintain Klaviyo flows along with automation logic.

• Establish triggers, splits, filters, delays, and conditional logic.

• Conduct quality assurance on campaigns and flows to ensure accuracy prior to deployment.

• Test mobile and desktop email rendering on various devices and inboxes.

• Configure dynamic content blocks, product feeds, and personalized content.

• Build and troubleshoot audience segments and lists.

• Implement hide/show logic and conditional content within emails.

• Schedule and deploy campaigns and flows accurately and punctually.

• Ensure all links, tracking, personalization, and assets operate correctly.

• Collaborate closely with Lifecycle Marketing Strategists and Specialists.

• Maintain organization and documentation across multiple accounts and deliverables.

⛳️ Requirements

• 3-5 years of practical experience working in Klaviyo.

• Background in supporting ecommerce and DTC brands.

• Strong grasp of lifecycle marketing operations and execution.

• Experience in building campaigns and automated flows in Klaviyo, Attentive, and other email service providers (ESPs).

• Proficiency in SMS marketing execution within Klaviyo, Attentive, and other ESPs.

• In-depth understanding of Klaviyo flow logic and automation structure.

• Strong knowledge of:

• - Conditional splits.

• - Trigger filters.

• - Dynamic product feeds.

• - Segmentation.

• - Hide/show logic.

• - Dynamic variables and personalization.

• - Email rendering best practices.

• Ability to troubleshoot technical issues independently.

• Familiarity with HTML/CSS for email is a significant advantage.

• Experience with Shopify integrations is preferred.

• Highly detail-oriented and organized.

• Capable of adhering to processes and quality assurance standards consistently.

• Excellent communication skills in English.

• Reliable and responsive.

• Comfortable working in a fast-paced agency environment.

• Ability to manage multiple projects and deadlines concurrently.

🏝️ Benefits

• This position is an independent contractor engagement and does not include employee benefits, paid time off, holiday pay, bonuses, equity, or other employee-related programs.

• Expected hours range from 20 to 40 per week, depending on the organizational and departmental needs.

• Availability during 9 AM - 5 PM EST hours is required.