Life Insurance Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitate policy administration throughout the entire policy lifecycle, which encompasses new business, underwriting, and maintenance.

• Aid in the processing of applications, conducting documentation checks, and following up on outstanding requirements.

• Ensure the accuracy and compliance of client, policy, and application records.

• Recognize incomplete, incorrect, or missing information and escalate exceptions to the appropriate team.

• Oversee assigned work queues and fulfill tasks within the established SLAs.

• Track task progress and guarantee that outstanding items are addressed until completion.

• Maintain clear and precise notes on actions taken, outcomes achieved, and subsequent steps.

• Utilize the team's CRM and Microsoft 365 tools, including Outlook, Word, Excel, and Teams.

• Collaborate with the onshore Life Insurance Administration team and colleagues based onshore.

• Operate in a behind-the-scenes capacity without engaging in inbound or outbound calls, cold calling, lead generation, advice, or product recommendations.

⛳️ Requirements

• Minimum of 2 years of experience in administration.

• Excellent attention to detail.

• Proficient in both written and spoken English, with a well-spoken and personable demeanor.

• Digitally adept and quick to adapt to new systems.

• Capable of managing high workloads and meeting SLAs.

• Experience working for or supporting an Australian business or Australian clients.

• Proactive and adaptable in nature.

• Available Monday to Friday, from 6:00 AM to 3:00 PM PHT, working from home.

• Experience in a high-volume administrative environment (preferred).

• Background in life insurance administration (preferred).

• Familiarity with using a CRM system (preferred).

🏝️ Benefits

• 100% remote work opportunity.

• Full-time, permanent employment in the Philippines with Offshore 24/7.

• Comprehensive work-from-home equipment provided, including a company laptop and all necessary tools for the role.

• HMO coverage from Day 1.

• 20 days of paid leave each year: 15 annual leave days plus 5 sick leave days, accruing from Day 1.

• 13th month pay.

• Benefits mandated by the government.

• Annual salary and performance reviews.

• Extensive training and continuous professional development.

• Regular staff events and team-building activities.

• Job security.

• Ongoing training and coaching opportunities.