Licensed Property & Casualty Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with members through phone, email, and other communication channels to provide assistance with quotes, new policies, billing queries, underwriting inquiries, and policy modifications.

• Establish rapport and trust by asking insightful questions, comprehending member requirements, and delivering precise solutions to reduce transfers and escalations.

• Execute insurance transactions including endorsements, cancellations, and coverage updates while ensuring adherence to industry regulations and internal policies.

• Work collaboratively with insurance carriers and internal teams to resolve issues and deliver timely, accurate information.

• Maintain necessary certifications and actively seek opportunities to enhance product knowledge.

• Achieve performance metrics related to service quality, responsiveness, and member satisfaction.

⛳️ Requirements

• A High School diploma or GED is required; a college degree is preferred.

• A minimum of 6 months of customer service experience is required (in healthcare, retail, hospitality, food, or service industries); contact center experience is a bonus.

• Excellent written and verbal communication skills with a professional and empathetic tone.

• Capacity to multitask across various applications while maintaining focus and accuracy.

• An Active Property & Casualty or Personal Lines license is mandatory.

• A typing speed of 20 WPM with 90% accuracy is required.

• A solid understanding of insurance compliance and regulatory standards is essential.

• Strong research and internet skills; ability to learn quickly across diverse subjects and systems.

• Basic technical troubleshooting skills and comfort with digital tools are necessary.

🏝️ Benefits

• Medical, Dental & Vision Coverage with various plan options.

• Telemedicine & Mental Health Support for accessible care.

• Paid Time Off (PTO) that increases with your tenure.

• 401(k) with Company Match to assist you in planning for the future.

• Employee Assistance Program (EAP) providing free counseling and wellness resources.

• Company-Paid Life & Disability Insurance for added peace of mind.

• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.

• Voluntary Benefits including accident, critical illness, hospital coverage, and more.

• Additional Perks like legal assistance, identity protection, and pet insurance.