Licensed Property & Casualty Agent

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Interact with members through phone, email, and other platforms to provide assistance with quotes, new policies, billing inquiries, underwriting questions, and policy modifications.

• Develop rapport and trust by asking insightful questions, comprehending member needs, and delivering precise solutions to reduce transfers and escalations.

• Execute insurance transactions, including endorsements, cancellations, and coverage adjustments, while ensuring adherence to industry regulations and internal policies.

• Collaborate with insurance providers and internal teams to address issues and deliver timely, accurate information.

• Maintain necessary certifications and actively seek opportunities to enhance product knowledge.

• Achieve performance metrics related to service quality, responsiveness, and member satisfaction.

⛳️ Requirements

• A High School diploma or GED is required; a college degree is preferred.

• A minimum of 6 months of customer service experience is necessary; experience in a contact center is an advantage.

• Excellent written and verbal communication abilities with a professional and empathetic tone.

• Capability to multitask across various applications while maintaining focus and precision.

• Must possess an Active Property & Casualty or Personal Lines license.

• Typing speed of 20 WPM with 90% accuracy is required.

• A solid understanding of insurance compliance and regulatory standards.

• Strong research and internet skills; quick adaptability to various subjects and systems.

• Basic technical troubleshooting skills and comfort with digital tools.

• High-speed Internet via wired ethernet connection; Wi-Fi, Satellite, Cellular Hotspot, or Cellular Internet is not acceptable.

• Upload speed of 5 Mbps and download speed of 50 Mbps are required.

• ISP stability with 1% or less packet loss and latency under 100ms.

• An available cell phone or tablet and the ability to install required 2FA software.

• A quiet interview setting free of devices such as Bluetooth, smart watches, additional computers, or writing instruments; door closed; phones not permitted.

🏝️ Benefits

• Medical, Dental & Vision Coverage with various plan options.

• Telemedicine & Mental Health Support for convenient care.

• Paid Time Off (PTO) that increases with your tenure.

• 401(k) with Company Match.

• Employee Assistance Program (EAP) offering free counseling and wellness resources.

• Company-Paid Life & Disability Insurance.

• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.

• Voluntary Benefits including accident, critical illness, hospital coverage, and more.

• Additional perks such as legal assistance, identity protection, and pet insurance.

• Qualfon will supply all necessary equipment.