Licensed Property & Casualty Agent

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Interact with members through phone, email, and various channels to provide assistance with quotes, new policies, billing questions, underwriting inquiries, and policy modifications.

• Establish rapport and trust by asking insightful questions, comprehending member needs, and delivering accurate solutions to reduce transfers and escalations.

• Execute insurance transactions such as endorsements, cancellations, and coverage modifications while ensuring adherence to industry regulations and internal policies.

• Work collaboratively with insurance carriers and internal teams to address issues and deliver timely, precise information.

• Maintain necessary certifications and actively seek opportunities to enhance product knowledge.

• Achieve performance metrics related to service quality, responsiveness, and member satisfaction.

⛳️ Requirements

• High School diploma or GED is required; a college degree is preferred.

• Minimum of 6 months of customer service experience is required; experience in healthcare, retail, hospitality, food service, and related industries is accepted.

• Excellent written and verbal communication skills with a professional and empathetic demeanor.

• Capability to multitask across various applications while maintaining focus and precision.

• Must possess an Active Property & Casualty or Personal Lines license.

• Typing speed of at least 20 WPM with 90% accuracy.

• Strong understanding of insurance compliance and regulatory standards.

• Proficient research and internet skills; ability to quickly learn across diverse subjects and systems.

• Basic technical troubleshooting abilities and comfort with digital tools.

• High-speed Internet access via a wired Ethernet connection; no Wi-Fi, satellite, cellular hotspot, or cellular Internet.

• Upload speed of 5 Mbps and a download speed of 50 Mbps.

• Internet service provider must be highly reliable with 1% or less packet loss and latency under 100ms.

• Access to a cell phone or tablet and the ability to install the required 2FA software.

• A quiet interview setting free of Bluetooth devices, smartwatches, additional computers, or writing instruments; door closed; phones not permitted.

🏝️ Benefits

• Medical, Dental & Vision Coverage with various plan options available.

• Telemedicine & Mental Health Support services.

• Paid Time Off (PTO) that increases with your tenure.

• 401(k) plan with Company Match.

• Employee Assistance Program (EAP) offering free counseling and wellness resources.

• Company-paid Life & Disability Insurance.

• Tuition-free Business Degrees through Rochat School of Business for employees and eligible family members.

• Optional Benefits including accident, critical illness, hospital coverage, and more.

• Additional perks such as legal assistance, identity protection, and pet insurance.

• Qualfon will supply all necessary equipment.