Licensed Property and Casualty

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Professionally manage a high volume of incoming calls, addressing account inquiries, claims, and general questions.

• Collect customer information, evaluate and meet customer needs, while educating them about products and services.

• Efficiently navigate multiple systems at once.

• Communicate effectively with pet parents both verbally and in writing.

• Resolve customer issues following one-call resolution guidelines or through an escalated process when necessary.

• Meet or surpass performance metrics set by the company and clients.

• Balance company policies with client benefits when making decisions.

• Identify and propose opportunities for process improvements.

• Complete call dispositions and document customer information as required.

• Embrace and adapt to changes within the current business environment.

• Respond to pet parent emails and proactively resolve issues.

• Listen attentively to pet parents and take prompt action to address problems.

⛳️ Requirements

• Must possess a property and casualty license in your state of residence.

• Willingness to release property and casualty appointments is required; there is no need to release Health or Life appointments.

• Availability to work on weekends is essential.

• A minimum of two years of experience in customer service or call center environments.

• Ability to pass a drug screening and background check is necessary.

• A dedicated workspace at home is required.

• Internet speed of 20 Mb/s for downloads and 10 Mb/s for uploads is mandatory; wireless access is not permitted.

• A demonstrated passion for excellence in treating and caring for pet parents is essential.

• Flexibility in scheduling is required, including weekends, evenings, potential holidays, and occasional overtime.

• High integrity and commitment to customer satisfaction are essential qualities.

• Must meet attendance and reliability requirements.

• Ability to work collaboratively as a team player is essential.

• Wired Ethernet connection is required.

• A hard-wired broadband internet connection via DSL, cable, or fiber optic is necessary; satellite, microwave, and cellular hotspot services are not acceptable.

• Candidates must provide their own headset; specific models will be discussed during the interview.

• Experience with Salesforce CRM is advantageous.

🏝️ Benefits

• This position is currently 30 hours per week; despite being part-time, it still qualifies for benefits and PTO.

• Everise provides one of two 21” monitors.

• Everise supplies a keyboard and mouse (some programs may allow bring your own devices).

• Work-from-home program available.

• Equal-opportunity employer with a pleasant and supportive work environment.