Licensed Insurance Sales Agent, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming warm leads from prospective members interested in pet insurance policies.

• Employ a consultative approach to assess member needs and customize insurance solutions accordingly.

• Highlight the advantages of Trupanion pet insurance policies, focusing on benefits rather than cost.

• Maintain control of the conversation and steer discussions towards successful enrollments.

• Clarify policies and coverage options while addressing any questions or objections from members.

• Accurately enroll pets in policies and record all necessary information.

• Act as a point of contact for existing members to address policy-related inquiries.

• Offer guidance to ensure satisfaction among current members.

• Handle cancellation requests, understand member concerns, explore alternatives, and aim for retention.

• Communicate with members via phone and email, tailoring communication styles to their preferences.

• Navigate complex scenarios and manage escalations effectively.

• Support both current and prospective members at Trupanion, a provider of medical insurance for cats and dogs.

⛳️ Requirements

• Valid AMF-approved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license.

• Licensed to sell insurance in Québec and the province of residence.

• Proficient in both English and French.

• Exceptional verbal and written communication skills in both languages.

• At least 2 years of experience in a sales or customer service capacity.

• Prior experience in a bilingual sales/customer service environment.

• Proven ability to deliver outstanding service.

• Capacity to adapt to a variety of member needs and preferences.

• Goal-oriented attitude aimed at achieving and exceeding sales objectives.

• Availability on weekends is a must.

• Must be able to adhere to the training schedule from Monday to Friday, 11:00 a.m. to 8:00 p.m. ET, for a minimum of the first 12 weeks.

• Flexibility to work shifts starting as early as 8:30 a.m. ET following training.

• Customer-focused mindset, strong critical thinking, creative problem-solving abilities, patience, active listening skills, emotional intelligence, and resilience.

🏝️ Benefits

• Employer-paid extended health coverage for you and your family.

• Partnership with Wealthsimple for RRSP and pension registration.

• Four weeks of paid vacation time.

• 11 paid float holidays.

• Five weeks of paid sabbatical after five years of employment.

• Employer-covered medical insurance for one pet (cat or dog).

• Paid time off to volunteer at nonprofit organizations.

• An open, casual, pet-friendly, and enjoyable work environment.

• Monthly bonuses based on individual performance may be available.

• Restricted Stock Units awarded to all new team members, vesting over a four-year period.

• Flexible workplace options, including remote positions.