Health Insurance Sales and Enrollment Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming and/or outgoing calls from consumers seeking individual health insurance (Under-65).

• Exhibit empathy while assisting clients.

• Develop customer relationships to build loyalty and trust.

• Offer impartial information regarding coverage, annual notice of change, pharmacy/network coverage, and drug formularies.

• Showcase sales expertise.

• Operate independently and follow an established schedule with minimal supervision.

• Accurately complete applications and enrollments in compliance with CMS, state, and company regulations.

• Achieve or surpass daily and monthly sales, quality, and productivity targets.

• Keep precise and comprehensive documentation in CRM and enrollment systems.

• Comply with standards for compliance, scripting, verification, and call quality.

• Conduct consultations based on needs to recommend suitable health and ancillary insurance products.

• Maintain professionalism, empathy, and a customer-first approach in communication.

⛳️ Requirements

• Active Health or Health & Life Insurance License in your state of residence.

• Minimum of one year of prior sales experience, preferably in insurance sales for individuals under 65.

• Ensure compliant enrollment into the appropriate medical plan.

• Strong oral and written communication abilities.

• Comfortable using a desktop computer system.

• Ability to type at least 25 words per minute with 90% accuracy.

• At least 18 years of age.

• High School Diploma or GED required.

• High-speed Internet through wired Ethernet connection; no Wi-Fi, Satellite, or Hot Spot allowed.

• Wired connection; mobile broadband connections are not accepted.

• Upload speed of 25 Mbps; download speed of 50 Mbps.

• Internet Service Provider with 1% or less packet loss.

• Latency must be under 100ms.

• USB headset with noise-canceling microphone required; 3.5 mm and gaming-style headsets are not acceptable.

• Access to a cell phone or tablet that meets Android 8.0+ or iOS 14+ specifications.

• Installation of Microsoft Authenticator (MFA) Application as mandated by Qualfon IT is required.

🏝️ Benefits

• Comprehensive Medical, Dental & Vision Coverage with various plan options.

• Telemedicine & Mental Health Support for accessible care.

• Paid Time Off (PTO) that increases with your tenure.

• 401(k) plan with Company Match to assist in future planning.

• Employee Assistance Program (EAP) offering free counseling and wellness resources.

• Life & Disability Insurance for added peace of mind.

• Tuition-Free Business Degrees available through Rochat School of Business for employees and eligible family members.

• Voluntary Benefits such as accident, critical illness, hospital coverage, and more.

• Additional perks including legal assistance, identity protection, and pet insurance.

• Company Computer provided for use while supporting this project.