Licensed Healthcare Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both incoming and outgoing calls with current Medicare members, emphasizing retention, education, and problem resolution.

• Assist members in navigating their coverage options and outlining subsequent steps without employing high-pressure strategies.

• Achieve performance targets related to call quality, member engagement, retention metrics, and adherence to schedules.

• Maintain up-to-date communication with your supervisor and team members.

• Participate in team meetings and training sessions throughout the season.

⛳️ Requirements

• Valid Health or Health & Life license.

• At least 1 year of experience in Medicare.

• Proficient in navigating multiple software systems.

• Excellent communication skills with a focus on customer service.

• Availability to work a schedule that includes at least one weekend day during the Annual Enrollment Period (AEP).

• Home office setup that complies with remote work standards.

• Willingness to undergo a background check.

• Basic computer proficiency and technological knowledge.

• Experience in telesales or contact centers is preferred.

• Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach is a plus.

🏝️ Benefits

• Seasonal incentive opportunity ranging from $500 to $1,000 based on quality, retention, and member engagement.

• Paid training sessions.

• Coverage for AHIP certification.

• Coverage for non-resident licenses and their renewals.

• Continuing education credits available.

• Option for remote work or work-from-home arrangements.