Licensed Healthcare Agent

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage both incoming and outgoing calls with current Medicare members, focusing on retention, education, and problem resolution.

• Assist members in navigating their coverage options and subsequent steps without utilizing high-pressure techniques.

• Achieve performance targets related to call quality, member interaction, retention metrics, and adherence to schedules.

• Maintain up-to-date communication with your supervisor and team members.

• Participate in team meetings and training sessions throughout the season.

• Follow the assigned production schedule provided by the Workforce Management team once the Annual Enrollment Period (AEP) begins.

• Adhere to a schedule that requires working at least one weekend day per week during AEP/OEP.

⛳️ Requirements

• Possession of an active Health or Health & Life license.

• At least 1 year of experience working with Medicare.

• Proficient in using multiple software systems.

• Excellent communication skills with a service-oriented mindset.

• Availability to work a schedule that includes at least one weekend day during AEP.

• A home office setup that complies with remote work standards.

• Willingness to undergo a background check.

• Basic computer skills and technological proficiency.

• Experience in telesales or contact center settings is preferred.

• Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach is preferred.

🏝️ Benefits

• Base pay of $19.00/hr.

• Seasonal incentive potential ranging from $500-$1,000 based on quality, retention, and member engagement.

• Paid training provided.

• Coverage for AHIP certification.

• Non-resident licenses and their renewals are covered.

• Continuing education credits available.

• Remote/work-from-home opportunities.