Licensed Healthcare Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both inbound and outbound communications with current Medicare members, with an emphasis on retention, education, and resolving issues.

• Assist members in understanding their coverage options and guiding them through subsequent steps without employing high-pressure tactics.

• Achieve performance benchmarks related to call quality, member engagement, retention rates, and adherence to schedules.

• Maintain up-to-date communication with your supervisor and team members.

• Participate in team meetings and training sessions throughout the season.

• Adhere to the production schedule provided by the Workforce Management team once AEP commences.

• Follow a schedule that includes at least one weekend day per week during AEP.

⛳️ Requirements

• Valid Health or Health & Life license.

• At least 1 year of experience in Medicare.

• Proficient in working with various software systems.

• Excellent communication skills with a service-oriented mindset.

• Willingness to work a schedule that includes at least one weekend day during AEP.

• Home office setup that complies with remote work standards.

• Openness to undergoing a background check.

• Fundamental computer skills and technological knowledge.

• Experience in telesales or contact center environments is preferred.

• Familiarity with Medicare Advantage, retention initiatives, or loyalty outreach is a plus.

🏝️ Benefits

• Base pay of $19.00 per hour.

• Seasonal incentive potential ranging from $500 to $1,000 based on quality, retention, and member engagement.

• Paid training opportunities.

• Coverage for AHIP certification.

• Non-resident licenses and their renewals covered.

• Continuing education credits available.

• Remote work-from-home options.