License Compliance Associate

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Deliver exceptional support experiences to customers through all relevant communication channels.

• Assess customer needs, investigate any existing issues to provide strategic solutions that effectively address their requirements, while clarifying any confusion.

• Ensure first contact resolution and conduct effective follow-ups with Service partners and internal teams to guarantee case closure in line with our service standards.

• Offer constructive feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.

• Provide top-notch services to customers to achieve the highest levels of customer satisfaction through appropriate procedures.

• Establish sustainable relationships and engage customers by going the extra mile.

• Undertake any additional duties and responsibilities as assigned by management, within your employment category in the organization, to effectively implement, maintain, and continuously improve TDCX's Quality Management System.

⛳️ Requirements

• A candidate must hold at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.

• Preferably, candidates should have 2 years of relevant work experience for this position; however, fresh graduates are encouraged to apply.

• Strong time management skills and a drive to exceed expectations are essential.

• Ability to manage multiple tasks and utilize information provided by customers to customize responses and actions to meet specific needs.

• Must possess excellent communication skills, with a focus on effective listening and empathy towards customers, along with good phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Comfortable working with computers and capable of navigating multiple systems, with the ability to learn and adapt to new technologies.

• Excellent verbal and written communication skills in English and the language of the supporting market.

🏝️ Benefits

• Attractive remuneration and excellent perks.

• Comprehensive medical, insurance, and social security coverage.

• World-class workspaces.

• Engaging activities and recognition programs.

• Robust learning and development plans for your career advancement.

• Positive work culture that fosters your future.

• Convenient location with direct public transport links.

• Flexible working arrangements.

• Coaching and mentoring from industry experts.