Contracts and Compliance Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of around 100 active service vendors.

• Act as the main point of contact and escalation for any vendor-related issues.

• Prepare, review, execute, and manage vendor contracts, amendments, and service agreements.

• Handle contract renewals, updates, terminations, and documentation management.

• Ensure that contract terms, rates, and service scopes are properly documented and upheld.

• Supervise vendor adherence to insurance, Certificates of Insurance (COIs), bonding, licenses, and regulatory standards.

• Organize background checks, drug testing, audits, drills, and necessary testing requirements.

• Identify and address compliance deficiencies to reduce liability and operational risk.

• Evaluate vendor performance against Service Level Agreements (SLAs) and quality benchmarks.

• Monitor service quality, response times, callbacks, billing accuracy, and customer satisfaction levels.

• Facilitate vendor performance evaluations and discussions on corrective actions.

• Develop improvement plans with internal teams and vendors.

• Manage vendor payments and resolve any invoicing or billing discrepancies with the Finance team.

• Assist in rate negotiations, cost assessments, and cost-reduction strategies.

• Track expenditure trends, discounts, rebates, and opportunities for aggregation.

• Collaborate with Vendor Onboarding, Dispatch, Operations, Finance, and Accounts Payable teams.

• Relay risks, trends, and performance insights to leadership.

• Maintain vendor records, documentation, compliance tracking, and data integrity.

• Report on compliance status, performance metrics, and vendor risk management.

• Reports to a manager who oversees Contracts & Compliance Administrators.

⛳️ Requirements

• Minimum of 5 years of experience in vendor administration, vendor management, contract administration, or supplier management.

• Experience in managing a large portfolio of external vendors or service providers.

• Strong comprehension of contract lifecycle management and compliance obligations.

• Practical knowledge of insurance, COIs, licensing, and vendor risk management.

• Demonstrated ability to manage multiple priorities in a dynamic, high-volume environment.

• Excellent communication and negotiation skills.

• Detail-oriented with robust documentation and follow-up abilities.

• Ability to effectively collaborate across operations, finance, and compliance teams.

• Preferred: experience in facilities management, maintenance, construction, or service-oriented industries.

• Preferred: familiarity with vendor management systems, contract management platforms, or compliance tools.

• Preferred: experience supporting audits, safety programs, or regulatory compliance initiatives.

• Preferred: involvement in vendor rate negotiations or cost-reduction efforts.

• High-speed internet connection with 150–300 Mbps download speed is required.

• A quiet, distraction-free workspace that is suitable for professional phone conversations and safeguarding customer information.

• Camera-on participation is required during meetings and training sessions.

• Workspace must support multiple screens and an ergonomic setup.

• A contingency plan for connectivity interruptions, including access to an alternate reliable location.

🏝️ Benefits

• Health insurance

• Vision insurance

• Dental insurance

• Flexible spending accounts

• Health savings accounts

• Retirement savings plans

• Life insurance

• Disability insurance

• Paid time away from work

• Unpaid time away from work

• Competitive compensation

• Fully remote work arrangement

• Opportunity to enroll in a variety of benefit programs