Level II Systems Engineer – MSP

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver Level II support across tickets, escalations, and client environments.

• Manage and resolve tickets utilizing ConnectWise PSA.

• Monitor and troubleshoot systems through ConnectWise RMM.

• Administer and support Microsoft 365 environments, including users, permissions, and troubleshooting.

• Provide desktop support for both Windows and Mac, addressing hardware and software issues.

• Troubleshoot and offer support for Azure environments and Azure Virtual Desktop (AVD).

• Maintain and address issues related to firewall and network security configurations.

• Support endpoint and email security tools such as SentinelOne and Avanan.

• Document all activities, resolutions, and updates within ConnectWise.

• Clearly communicate with clients and offer guidance on technical matters.

⛳️ Requirements

• Minimum of 3 years of experience in Level II support, preferably within an MSP environment.

• Strong proficiency with ConnectWise PSA.

• Experience with ConnectWise RMM.

• Knowledge of Microsoft 365 administration.

• Experience in supporting both Windows and Mac environments.

• Hands-on experience with Azure, including AVD.

• Familiarity with endpoint security tools like SentinelOne or similar.

• Excellent troubleshooting and problem-solving skills.

• Strong English communication skills for client-facing interactions.

🏝️ Benefits

• Fixed Schedule

• Exposure to the Technology Industry