Legal Privacy Analyst

This is a fully remote position, open to applicants in California, +15 more states.

📋 Description

• Act as the primary contact for incoming privacy and data protection inquiries directed to client email inboxes

• Assess and respond to privacy requests utilizing the client's macro system

• Handle data access requests, opt-out inquiries, email unsubscribe requests, questions regarding privacy policies, and overall data protection queries

• Assist users in navigating self-service options for account deletion, data downloads, email modifications, 2FA challenges, and adjustments to privacy settings

• Verify user identity and intent for account deletion requests, directing tickets to the daily bulk account deletion queue

• Recognize and flag regulatory requests for prompt escalation to the DPO team

• Redirect specialized inquiries to the Customer Experience, Trust & Safety, Copyright, and Legal departments

• Implement closure procedures for spam, resolved matters, or issues that require no further action

• Uphold necessary security, confidentiality, and discretion

⛳️ Requirements

• A minimum of 2 years of experience in legal compliance, law enforcement support, privacy operations, or a related field

• Strong comprehension of user privacy, data, legal terminology, and associated documentation

• Exceptional attention to detail and critical thinking capabilities

• Proficient in data extraction and management

• Excellent written and verbal communication abilities

• Capacity to maintain confidentiality and manage sensitive information

• Experience with case management or ticketing systems

• Must be legally eligible to work in the United States

• IAPP certification (CIPP/US, CIPP/E, etc.) is preferred

• Paralegal certification or relevant experience is preferred

• Familiarity with international privacy regulations such as GDPR and CCPA is preferred

• Background in working with technology firms or online platforms is preferred

• Experience in content moderation or trust and safety operations is preferred

• Visa sponsorship is not available

🏝️ Benefits

• Flexible work environment

• Comprehensive benefits package that supports the health, well-being, and financial security of employees and their families

• Opportunities for continuous learning

• Professional development opportunities

• An equal opportunity, respectful, collaborative, and inclusive workplace