Intake Attorney

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess potential cases escalated for attorney evaluation and decide if they satisfy the acceptance criteria set by the law firm.

• Analyze liability, comparative fault, insurance coverage, damages, jurisdiction, and other elements influencing the viability of a case.

• Recognize issues related to disputed liability, insufficient coverage, minimal damages, statute of limitations, and other legal concerns.

• Establish whether cases should be accepted, declined, referred, or sent back for further information.

• Review intake notes, recorded calls, documents, and other pertinent information.

• Record attorney decisions and rationale within the case management system.

• Identify recurring case qualification issues and suggest enhancements.

• Address escalated client issues that require attorney involvement.

• Communicate directly with prospective clients to respond to legal inquiries and clarify potential claims.

• Outline legal processes, representation, and subsequent steps.

• Assist intake agents with legal insights regarding liability, coverage, case types, and acceptance criteria.

• Provide immediate guidance on complex or borderline cases.

• Support the training and education of intake agents on legal principles and case evaluation.

• Offer feedback to enhance the quality of intake processes.

• Help agents identify when attorney participation is necessary and differentiate between legal information and legal advice.

• Collaborate with intake management to ensure consistency and accuracy in case evaluations.

• Detect trends in declined cases, case quality, and recurring intake challenges.

• Assist in the development and refinement of intake procedures, training materials, and case acceptance guidelines.

• Enhance operational efficiency, client experience, and overall case quality.

• Ensure compliance with relevant legal, ethical, and firm-specific standards.

⛳️ Requirements

• Juris Doctor (J.D.) from an accredited law school.

• Active license to practice law in good standing.

• A minimum of 2 years of experience in personal injury law, encompassing intake, pre-litigation, litigation, or case evaluation.

• Strong comprehension of personal injury claims, including liability, comparative negligence, damages, and insurance coverage.

• Capacity to independently assess potential claims and apply sound legal judgment.

• Exceptional written and verbal communication abilities.

• Skill in articulating complex legal concepts in a clear and comprehensible manner.

• Strong organizational capabilities and the ability to manage multiple priorities in a fast-paced setting.

• Ability to collaborate effectively with intake agents, management, and other departments.

• Willingness to work Monday–Friday from 9am–6pm PST.

• Prior experience in personal injury litigation (preferred).

• Knowledge of workers’ compensation and Social Security Disability claims (preferred).

• Experience in a high-volume intake environment (preferred).

• Background in training, mentoring, or supervising intake personnel (preferred).

• Familiarity with case management systems and CRM platforms (preferred).

• Bilingual in English and Spanish (preferred).

🏝️ Benefits

• Discretionary year-end performance-based bonus.

• Comprehensive benefits package.

• Full-time remote work opportunity.