Legal Operations Virtual Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Maintain precise and current records within CRM systems.

• Handle and oversee all incoming calls utilizing established intake protocols.

• Assist in upholding structured processes and enhancing operational effectiveness.

• Proactively recognize outstanding tasks and ensure their completion or escalation as required.

• Ensure the timely completion of all daily, weekly, and monthly workflows.

• Facilitate follow-up communications and efforts to enhance client satisfaction.

• Aid in the execution of digital marketing activities and content posting.

• Monitor referrals and manage the processes for onboarding clients.

• Collaborate with external vendors on marketing and operational activities.

• Oversee and respond to messages, comments, and reviews across various platforms.

• Organize case files, documentation, and tracking systems for cases.

• Process retainers, invoices, and monitor the status of payments.

• Manage scheduling, coordinate calendars, and track court dates.

• Promptly respond to inbound leads and assess potential clients.

⛳️ Requirements

• A minimum of 2 years of experience in legal support, intake, administrative support, or similar roles.

• Proficient in English with clear and professional communication skills.

• Exceptional organizational abilities and meticulous attention to detail.

• Capability to manage multiple priorities in a fast-paced setting.

• Strong commitment to follow through and accountability.

• Proactive attitude with the ability to take initiative and independently complete tasks.

• Experience working with CRM systems and handling client data.

• Ability to engage with clients empathetically and professionally.

• Strong skills in problem solving and analytical thinking.

• Comfortable managing billing, invoicing, and tracking payments.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.