Legal IT Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire lifecycle of firm applications, encompassing configuration, upgrades, maintenance, and optimization.

• Collaborate with stakeholders to design and enhance workflows and system processes that promote efficiency across various departments.

• Provide Tier 3 support for application-related issues, integrations, and data challenges.

• Monitor and support integrations across systems (e.g., DMS, O365, time & billing, practice management tools).

• Manage user access, roles, and permissions in accordance with the firm's security standards.

• Develop and maintain comprehensive technical documentation, user guides, and knowledge base materials.

• Create and deliver training programs customized for different user skill levels and departments.

• Work with vendors and internal teams to troubleshoot issues and implement enhancements.

• Assist with audits, security reviews, and change management processes.

⛳️ Requirements

• Bachelor's degree in IT, MIS, Computer Science, or a related field, or equivalent experience.

• A minimum of 3+ years of experience in a law firm or in support of legal software (required).

• Excellent communication skills to effectively engage with various levels of the organization, including non-technical users, attorneys, and leadership.

• A distinctive blend of analytical problem-solving abilities and a training/enablement mindset.

• Proven experience in developing and improving workflows, processes, and system efficiencies.

• Capability to adjust training styles and communication methods to cater to diverse user requirements.

• Strong troubleshooting abilities across applications, integrations, and system performance.

• High level of organization, accountability, and follow-through.

• Over 5 years of application support experience (law firm experience is strongly preferred).

• Familiarity with enterprise applications, including upgrades, configurations, and end-user support.

• Knowledge of Active Directory, Azure, and Office 365.

• Experience in supporting integrations and identity/access management.

• Scripting or automation experience in Windows environments is an advantage.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and training.

• Collaborative and supportive work environment.

• Retirement plan with company matching contributions.