Legal Intake Specialist – Sales & Client Acquisition

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Manage a continuous flow of inbound and outbound calls with prospective clients.

• Engage with individuals seeking legal assistance following an accident or injury.

• Pose strategic questions to assess and qualify each potential case effectively.

• Establish rapport swiftly and instill confidence in the firm.

• Consistently follow up with qualified prospects.

• Address objections in a professional and assured manner.

• Assist qualified potential clients through the sign-up and onboarding journey.

• Aim for conversion and signed-client objectives.

• Collaborate with Intake and Legal teams to ensure a smooth client experience.

• Monitor and enhance lead-to-client conversion, signed clients, follow-up efficiency, call quality, communication, client satisfaction, compliance, accuracy, teamwork, and professionalism.

⛳️ Requirements

• Proficient in both English and Spanish.

• Exceptional professional communication skills in English and Spanish.

• Comfortable speaking on the phone for the majority of the workday.

• Ability to excel in a high-volume, back-to-back call setting.

• Strong sales mindset with the capability to secure commitments.

• Persuasive yet respectful, without being overbearing or dishonest.

• Quick to build rapport with a variety of personalities.

• Comfortable being evaluated based on KPIs, conversion rates, follow-up efforts, and outcomes.

• Resilient and capable of managing rejection effectively.

• Competitive, open to coaching, and dedicated to ongoing improvement.

• Disciplined in following up until a definitive answer is received.

• Committed to sales practices rooted in integrity, empathy, honesty, and respect.

🏝️ Benefits

• Unlimited performance-based bonuses.

• Recognition for exceptional results.

• Annual travel opportunities contingent on performance.

• Opportunities for career growth and advancement.

• Clearly defined performance goals and KPIs.

• Possibilities to assume greater responsibilities as you progress.

• 10 days of paid time off (PTO).

• 10 paid holidays aligned with your country's holiday calendar.

• Unlimited potential for bonuses.