Legal Intake Specialist – Personal Injury

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address incoming inquiries through phone, web forms, and chat in real-time.

• Conduct brief and empathetic discovery calls (5–8 minutes) to collect vital case information.

• Utilize proprietary scripts and adhere to strict qualification criteria to assess case suitability.

• Employ an assumptive, sales-oriented strategy to execute live warm transfers or arrange callbacks.

⛳️ Requirements

• Excellent English communication skills (C1 level), both spoken and written.

• Fully bilingual, proficient in both English and Spanish.

• Minimum of 1 year of experience in a high-volume call center, customer service, or medical/legal office setting.

• Tech-savvy with the ability to type 45+ WPM while conversing with callers and managing multiple software platforms simultaneously.

• Outstanding verbal communication abilities.

🏝️ Benefits

• 6 paid time-off (PTO) days annually

• 100% remote work setting

• Performance-based incentives