Customer Service Representative, Bilingual – Mandarin, English

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage both incoming and outgoing calls related to insurance inquiries.

• Provide assistance to customers regarding payments, renewals, and support for quotes.

• Engage with customers who speak Mandarin Chinese.

• Utilize VOIP and Google Meet for conducting customer calls.

• Execute basic administrative tasks using Word, Excel, and Monday.com.

⛳️ Requirements

• Proficient in both Mandarin Chinese and English.

• 3 to 5 years of experience in customer service.

• Experience in managing customer calls related to insurance.

• Skilled in Microsoft Word and Excel.

• Familiar with Monday.com.

• Comfortable using VOIP and Google Meet for communications.

🏝️ Benefits

• Performance-based incentives.

• Job security and stability.

• Paid training programs.

• A culture of inclusivity.

• Opportunities for skill enhancement.

• Fully remote work environment.

• An exceptionally supportive team.

• Potential for career advancement.

• A fun and engaging work atmosphere.