Legal Business Systems Analyst – Human Resources

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Act as the main administrator and subject matter expert for MGC's HR technology ecosystem, which includes UKG Pro HCM, Workforce Management (WFM), Recruiting, Onboarding, Benefits Administration, and People Analytics.

• Take ownership of UKG-related systems, workflows, integrations, configurations, reporting, and vendor partnerships.

• Assess new UKG features and updates, recommending their adoption based on business value and operational impact.

• Configure, maintain, troubleshoot, and optimize system workflows, security roles, reporting structures, and integrations across UKG, Aderant, ProLaw, and other relevant platforms.

• Collaborate with Payroll, Benefits, HR leadership, and operational stakeholders to identify opportunities for process improvement and system optimization.

• Translate business requirements into scalable technology solutions and streamlined workflows.

• Conduct regular audits of systems, data, and processes to ensure data integrity, compliance, and operational efficiency.

• Lead HR technology initiatives and enhancement projects from planning through implementation, testing, training, and ongoing support.

• Monitor work in the firm's project management systems, ensuring ownership, timelines, and project visibility.

• Communicate project status, risks, obstacles, and recommendations to leadership stakeholders.

• Develop, automate, analyze, and distribute recurring metrics, dashboards, workforce analytics, and ad hoc reports.

• Utilize reporting and analytics to aid in strategic and operational decision-making.

• Manage vendor support cases until resolution and ensure thorough documentation.

• Collaborate with HR, Payroll, Finance, operational leaders, vendors, and technical teams to resolve complex system and data-related challenges.

• Create and maintain documentation, process guides, and knowledge resources.

• Mentor and provide guidance to team members engaged in HR systems and technology initiatives.

• Stay updated on HR technology trends, platform enhancements, and industry best practices.

⛳️ Requirements

• Bachelor's degree in Business, Information Technology, Human Resources, or a related field.

• Over 7 years of relevant experience supporting HR technology platforms.

• Direct experience administering UKG Pro or similar UKG platforms.

• Prior experience in a law firm or professional services environment is preferred.

• Excellent verbal and written communication capabilities.

• Strong analytical, organizational, and problem-solving skills, with a keen attention to detail.

• Advanced skills in reporting, business analytics, and Excel.

• Ability to troubleshoot complex systems, processes, and data-related challenges.

• Strong grasp of business process design, workflow automation, and systems integration.

• Capability to manage multiple priorities and adapt effectively in a dynamic setting.

• Proven ability to handle confidential employee information with sound judgment and discretion.

• Team Player: Functions well within a group.

• Detail Oriented: Able to execute a given task with all necessary details to ensure quality completion.

🏝️ Benefits

• Paid parental leave.

• Leadership training programs.

• Comprehensive health insurance.

• Casual dress code.

• Mental health support resources.

• Employee resource groups focused on promoting Diversity, Opportunity & Inclusion.

• Bonuses.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401(k) plan.

• Flexible spending.

• Hybrid/remote work schedule.

• Opportunities for professional growth.

• Supportive workplace culture.