Leave of Absence Case Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• The Leave of Absence Case Manager is responsible for overseeing and managing employee leave requests.

• Utilize expertise to handle leave requests arising from FMLA, ADA, state/local regulations, and company policies.

• Collaborate with clients while adhering to standard operating procedures (SOPs).

• Manage leave situations through various systems.

• Maintain communication with internal partners and external third-party providers as necessary.

• Execute the complete administration of the leave process, including documentation, eligibility determination, and leave accounting.

• Cultivate and sustain relationships and communication with stakeholders involved in the leave process.

• Ensure employees are informed of their responsibilities throughout the leave process.

• Coordinate and facilitate all elements of the leave management process for clients.

• Keep accurate records of leave requests in accordance with legal standards.

• Verify that records of leave requests are comprehensive and align with SOPs.

⛳️ Requirements

• Knowledge of federal and state Leave of Absence (LOA), Short-Term Disability (STD), and ADA regulations.

• Required familiarity with three or more of the following state leaves: CA, NY, NJ, MA, OR, MN, RI, CO, DC, & WA.

• Preferred experience in a high-volume leave case management setting, supporting multiple leaves and states simultaneously.

• Comfortable collaborating with clients, brokers, and third-party vendors.

• Exceptional verbal and written communication skills.

• Strong interpersonal, problem-solving, organizational, and customer service abilities.

• Must be detail-oriented; precision is essential!

• Ability to adapt to changes in a growing organization.

• Strong time management skills with a proven track record of meeting deadlines.

• Capability to perform well in a fast-paced and sometimes stressful environment.

• Proficient in Microsoft Office Suite and other relevant software tools.

• Experience with a document signature system.

🏝️ Benefits

• Competitive salary

• Remote work options

• Professional development opportunities